Refund Policy

Last updated June 2026

At Saras Vedaa, we are committed to providing high-quality Vedic Kundli reports. This policy outlines the conditions under which refunds may be issued.

Eligible for Refund

• Payment deducted but kundli not generated — within 7 days of payment
• Technical failure on our side that prevents PDF delivery
• Duplicate payment for the same order
• Major calculation errors not attributable to incorrect birth details provided by you

NOT Eligible for Refund

• Incorrect birth details provided by you (verify before submitting)
• Disagreement with astrological interpretations (Vedic astrology is interpretive)
• Change of mind after kundli has been generated
• Failure to provide accurate birth time (which is critical for Lagna)
• Issues with email delivery due to your spam filter or full inbox

How to Request a Refund

1. Email support@astrosaras.com within 7 days of payment
2. Include your registered email and Razorpay Payment ID
3. Describe the issue
4. Our team will respond within 2 business days

Refund Timeline

• Approval: Up to 2 business days
• Razorpay processing: 5-7 business days to your original payment method
• Bank credit: Depends on your bank (usually within the same period)

Partial Refunds

If only part of the kundli has been delivered or partial generation occurred, partial refunds may be considered on a case-by-case basis.

Coupon & Free Generations

Kundlis generated using 100%-off coupons or admin-issued free codes are not eligible for refunds as no monetary transaction occurred.

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By placing an order, you agree to this refund policy. For other queries see our Terms & Conditions.